Return and Refund Policy

Last updated: April 8, 2025

If, for any reason, You are not completely satisfied with a purchase, We invite You to review our policy on refunds and returns.

The following terms only applicable to readymade products You purchase with Us.

This policy complies with your rights under the EU Consumer Rights Directive and relevant Irish consumer protection laws.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Anna Hutchinson, located in Glin, Ireland.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to Anna Hutchinson, accessible from https://www.theannahutchinson.com

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: hello@theannahutchinson.com

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Custom Orders

Please note that commissioned or personalised artworks (including made-to-order textile works) are exempt from the 14-day cancellation policy in accordance with EU consumer law. By placing a custom order, you agree to waive your right to cancel once production has begun.

Conditions for Returns

To be eligible for a return, please ensure that:

  • The item was purchased within the last 14 days

  • The item is in its original packaging and condition

  • The item is not a custom or personalised artwork

The following items cannot be returned:

  • Commissioned or custom-made artworks

  • Items that are not suitable for return due to hygiene reasons, if unsealed

  • Items that have been mixed inseparably with other goods after delivery

We recommend returning items using a tracked and insured delivery service. We are not responsible for lost or damaged returns, and we cannot issue a refund until the item is received in good condition.

We reserve the right to refuse returns that do not comply with these conditions. Goods must be returned unused, undamaged, and in a resellable condition.

Sale items are non-refundable unless required by applicable consumer protection laws.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should contact Us at hello@theannahutchinson.com to arrange the return of Goods.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions or concerns, I encourage you to get in touch — I’m always happy to help.

  • By email: hello@theannahutchinson.com