Last updated: 12 August 2026

I hope you are happy with your purchase. If you change your mind, or if there is a problem with your order, the information below explains your rights and how to arrange a return.

Nothing in this policy affects your statutory rights as a consumer.

Change-of-mind cancellations

For most goods purchased through this website, you have the right to cancel your order without giving a reason within 14 days of receiving the goods.

If an order contains several items that are delivered separately, the 14-day cancellation period begins when you receive the final item.

To cancel, you can:

• use the Withdraw from Contract function on this website;

• email hello@theannahutchinson.com; or

• send me another clear statement confirming that you wish to cancel.

You can also use the Model Cancellation Form available on the Legal & Policies page, although you do not have to use it.

Returning your order

After telling me that you wish to cancel, you have a further 14 days to send or hand the goods back.

Please email hello@theannahutchinson.com before returning an item so that I can confirm the return arrangements.

Unless I have agreed otherwise, you are responsible for the direct cost of returning goods following a change-of-mind cancellation.

Because artworks can be fragile and valuable, I strongly recommend packing them carefully and using an appropriate tracked and insured delivery service.

Please take reasonable care of the work while it is in your possession. You may inspect it as you reasonably would in a physical shop, but you may be responsible for any reduction in value caused by handling beyond what is necessary to establish its nature, characteristics, and condition.

Where possible, please reuse the original packaging because it has been chosen to protect the artwork in transit. Not having the original packaging does not, by itself, remove your statutory cancellation rights.

Refunds

If you validly cancel an eligible order, I will refund the price paid for the cancelled goods together with the cost of the least expensive standard delivery method offered for the original order.

If you chose a more expensive delivery option, the additional delivery cost does not have to be refunded.

Refunds will be made without undue delay and no later than 14 days after I am informed of your decision to cancel.

For goods that are being returned, I may withhold the refund until either:

• I receive the goods back; or

• you provide evidence that you have sent them back,

whichever happens first.

Unless we agree otherwise, the refund will be made using the same payment method used for the original purchase, without a refund fee.

Commissions and personalised work

The statutory change-of-mind cancellation right does not normally apply to goods that are made specifically to your individual choices or specifications, or that are clearly personalised.

This includes genuinely commissioned or individually personalised artworks.

This exception does not affect your rights if commissioned or personalised work is faulty, damaged, not as described, or does not conform to what was agreed.

Sale items

Buying an item at a sale or discounted price does not, by itself, remove your statutory cancellation or consumer rights.

Faulty, damaged, or incorrect orders

Your rights where goods are faulty, damaged, incorrect, or not as described are separate from the 14-day change-of-mind cancellation right.

If an artwork arrives damaged, you receive the wrong item, or you believe there is another problem with your order, please contact me as soon as possible at hello@theannahutchinson.com.

Please include your order number and photographs of any damage where relevant so that I can help resolve the issue.

Full terms

For full information about cancellation rights, refunds, consumer rights, shipping, privacy, and the Model Cancellation Form, please see the Legal & Policies page.

Contact:
Anna Hutchinson
Glin, Co. Limerick, Ireland
hello@theannahutchinson.com
087 657 6992